Almost every day of your life you have a customer service experience. You owe it to yourself and your customers to take stock of these experiences and note how each interaction affects you emotionally and ask yourself honestly, if your customers experience the same emotions in their dealings with you or your team. The basic emotions people experience in a customer service situation are one of:
April 6, [Update: The podcast has a new home at The Engineering Commons!
You can listen to our first session below: You can download the mp3 file directly, if you prefer not using the SoundCloud widget above.
We discuss the need for engineers to take a greater leadership role in society. Our Government Needs You.
While we did not discuss this article, as it had not yet been published when we recorded the episode, it seems somewhat apropos. Jeff shows his advanced age by referencing an Opel GTwhich was produced between andand featured a bump where the carburetor stuck up into the hood.
A happiness curve for the design client is painted in words, with the associated moral that frequent communications are vital to a successful design effort.
Chris and I would be quite interested to learn of your reaction to the podcast, and to learn where you think we should take future episodes.
Thanks for your input! Benefits of an abstract engineering education By jeff Published: It has been my experience has been that the most successful engineers in industrial practice are very hands-on, with years of practical experience, and insights that have little to do with academic equations.
An intelligent conversation about, say, a motor drive system, requires participants to understand that additional motor horsepower is not necessarily needed to produce greater output torque.
An engineer friend recently shared with me his attempt to explain this to a non-engineer boss. So what does an engineer learn from dealing with high levels of abstraction? Perseverance — It often takes hours, maybe even days, to work through a single homework assignment.
One has to look at each problem statement and begin trying to match the available information with potential methods of solution. Often times, roadblocks in understanding are encountered. The instructional material needs to be re-read, and re-evaluated to build a more comprehensive understanding of the solution technique.
If the solution is not already known from prior semester homework files, or found onlinethen a student has to at least convince themself that their path of deduction and computation is logical and rational. Emotional suppression — Solving math problems is not a matter of nuance, or persuasion.
A successful student learns to keep cranking away at a problem until the correct solution is found, regardless of their emotional state. Delayed gratification — Not withstanding the time spent working individual problems, engineers have to spend several years working on fundamentals before they can begin to solve higher-order engineering problems.
Want to study photography? Grab a camera and go take some pictures. Want to be a writer? Want to be a civil engineer? Then expect to take four semesters of prerequisite courses to get to the point where you can begin seriously talking about bridge construction. In fact, your four years in engineering school are just a warm-up for going into industry, where you have to learn how engineering is carried out in the real world.
Humility — Solving complex math problems leads one to be wary of false optimism. A dropped sign, a transposed notation, a forgotten property, a misunderstood application—all can lead to an incorrect solution, even though the methodology seems correct.
This aspect of the engineering education has been well-stated by Vivek Haldar: To be a successful software engineer or indeed, any engineerone first needs to be utterly and completely broken by failure.
One must be so humiliated by a complex system that they give up and realize that the only chance of moving forward comes from being a supplicant to the complexity, by approaching it with humility and caution, not with hubris.
You have to listen to the system, coax it into behaving.We discuss the four budgeting models – Predictive Planning, Rolling Forecast-Based Budgeting, Driver-Based Budgeting, and Zero- Based Budgeting – and outline which technique is best based on your particular business unit cost structure, product complexity, and market growth and volatility.
8 Essential Steps for an Effective Change Management Process. Your organization is constantly experiencing change. Whether caused by new technology implementations, process updates, compliance initiatives, reorganization, or customer service improvements, change is constant and necessary for growth and profitability.
|Why Doesn’t Your HR System Work? Practical Ideas for Improving it. -- John Baxter | PRLog||Benchmarking can be dangerous territory for the unitiated, because it is so subjective. Simply comparing your end result numbers against another organisation, industry or a global best practice and deciding that your payroll service must work to achieve best practice may result in degradation of your service levels and compliance.|
Growth is often the bulls eye businesses aim for, yet ironically enough, when it arrives the sudden surge can cause a company to falter or even fail. Hi Shafiq. My expectation is that more functions that were done by IT in the past, in SAP HCM, will be done by the business within SuccessFactors as the software is a lot easier to support and use.
[Update: The podcast has a new home at The Engineering Commons!]. C hris Gammell, co-host of The Amp Hour podcast, kindly allowed me to join him in creating a podcast dedicated to engineering’s more philosophical issues.
. Simple employee record maintenance changes such as address, W4, beneficiary, emergency contact, name, and phone number changes require a number of processes for the employee, manager, and HRIS .